Once you have successfully added the camera, you can see it on the main page of this app. Simply click the play button to view the live monitoring feed of the camera. If you encounter issues with opening the camera's live feed, please troubleshoot the following possible reasons:
-
Camera's network is disconnected or unstable.
- Check if the camera is properly connected to the network, and ensure a stable internet connection.
- Verify if the router connected to the camera is functioning properly and able to access the internet.
- Test the router's functionality by checking if other devices (such as a mobile phone) can connect to the Wi-Fi and access the internet. If the router is not working correctly, adjust its settings or seek assistance to ensure proper functionality.
-
Unstable Wi-Fi signal for the camera.
- Move the camera closer to the router if possible.
- Consider enhancing the Wi-Fi signal strength by using signal boosters or repeaters.
Please try restarting the router to refresh the network connection or connecting the camera to a different Wi-Fi network or use a mobile hotspot with a stable signal.
In case the issue persists, consider the following scenarios related to your mobile phone's network:
-
The phone cannot access the internet or has an unstable network connection.
- Ensure that your phone has a stable internet connection.
- Grant network permissions to this app on your phone.
- Try refreshing the device list on the app's main page by pulling down to refresh.
- Attempt to view the live feed in an environment with a good Wi-Fi signal.
-
Try switching to a different Wi-Fi network or using mobile data to access the live feed.
-
If possible, try using a different phone to see if the issue is specific to your current device.
Additionally, consider the following steps:
-
Confirm if the camera is powered on. If it is off, press and hold the power button to turn it on. If it does not power on, check if the camera has sufficient battery or charge it before attempting to turn it on.
-
Try restarting the camera.
-
If all else fails, you can try removing and re-adding the camera in the app.