If you're encountering issues with updating the firmware, please follow these steps:
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Power on the device and double press the power button to enter Wi-Fi config mode (indicated by a flashing blue light).
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Open the Birdfy app and go to the livestream page. Make sure the battery percentage is above 50%.
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Once the livestream has loaded successfully, navigate back to the previous page and attempt the firmware update again.
If the above method doesn't resolve the issue, please contact support@birdfy.com for assistance with updating your firmware using a microSD card. You can find detailed instructions here: https://support.netvue.com/hc/en-us/articles/24691533036825-Firmware-Update-With-MicroSD-Card