If you're experiencing issues with firmware updates, please check your Wi-Fi signal strength. Use another 2.4GHz Wi-Fi or hotspot if needed. If that doesn't work, please follow these steps to update firmware with a MicroSD card:
- Contact our customer support at support@birdfy.com to get a firmware update file.
- Format your MicroSD card to FAT32 if it’s not already. If you’ve used it in the camera before, skip this step. Otherwise, insert it into the camera, tap the camera "settings" icon and go to MicroSD Card > Format SD card.
- Take out the MicroSD card and connect it to your computer with a card reader.
- Copy the firmware file to the root directory of the MicroSD card. Keep the original file name.
- Insert the MicroSD card into the camera again and reboot it. The camera will update the firmware automatically.
Birdfy Nest cannot update firmware with a microSD card. Please contact support@birdfy.com and they will help you address the issue.