If you're experiencing difficulties with charging the device with a solar panel, please try the following steps:
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Ensure that the solar panel is receiving an ample amount of sunlight. Position it in a location with direct exposure to sunlight to maximize charging efficiency.
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While the solar panel is connected and exposed to direct sunlight, observe the device's status light. Check if the red light on the device flashes, indicating that it is receiving a charge.
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If the red light does not flash, it may suggest a potential issue with the solar panel. In such cases, please reach out to our customer support team at support@birdfy.com for assistance and a possible replacement. Kindly provide details about the issue and your device ID.
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However, if the red light does flash but the battery level doesn't increase, it could be a bug in the app. Please contact support@birdfy.com and provide your device ID. Our support team will investigate the issue further and help resolve it.