Please try changing another strong wifi or hotspot to update the firmware, if it failed, kindly contact our customer service via live chat or email to support@netvue.com for the file to update firmware via SD card.
Please follow the steps to upgrade the firmware of the camera by using a Micro SD card.
1. Make sure that the format of your Micro SD card is the correct format(fat32) first. If you pull out the Micro SD card from the camera, please go for the next step directly. If your Micro SD card is not used in the camera before, please use the APP to format your card first. Insert the Micro SD card into the camera, then please tap the camera "setting" icon > tap SD card management > tap Format SD card to format it.
2. Then you can put the Micro SD card into the card reader and then connect the card reader with your computer.
Put the firmware file attached to the root directory of the Micro SD card on the computer. Please DO NOT change the name of the firmware file.
Insert the Micro SD card into the camera.
Restart the camera and the camera will update the firmware automatically.