1. Ensure that your app is up to date and your device is connected to the internet.
2. Simply refresh the app by swiping the screen downward and check again.
3. Try logging out of your account on the app, and then log back in.
4. Reboot both your phone and your router, and then try again after waiting for 10 minutes.

 

 

Cannot find the answer to your question? Feel free to contact us via Live Chat on Netvue App or send us an email at support@netvue.com.