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Fail to connect to Wi-Fi

Noya
  1. Please check whether device's WiFi configuration mode has been activated. 

    • Device's status light will flash rapidly if it is in WiFi configuration mode. If you didn't see the flashing light, press the reset Wi-Fi configuration button to activate the mode.

  2. Please make sure that you have entered the correct WiFi username and password.

    • It is possible the WiFi username and password entered are incorrect, which may cause the doorbell unable to connect to the network. (We do not suggest using Chinese characters or special characters as WiFi name, which may also cause WiFi configuration failures.)

  3. Please make sure your phone is not connecting to 5GHz band WiFi.
    • Netvue products now ONLY support 2.4GHz band WiFi. Connecting to 5GHz band WiFi will cause the connection to fail. 
  4. Please try rebooting the device and router and set up one more time.
  5. Please check your router settings.
    • The router may be set to prohibit freeloaders: if the WiFi you’ve to connect has been set to prohibit freeloaders (Black and White List, MAC address filtering, etc) may cause the doorbell fail to connect to the network.
    • Bridge-connected WiFi: Bridge-connected WiFi may lead to an unstable state of the network, which may cause the device unable to connect to the network.
    • The DHCP server may be turned off (assign IP addresses automatically): if the DHCP server of your router has been turned off, it may cause the device unable to get the IP addresses, which let to the device unable to connect to the WiFi.
    • The router has hidden WiFi setting: Netvue device do not support hidden SSID WiFi, please make sure the SSID has not been hidden.
  6. If still failed, please change another WiFi or another phone(used as hotspot).
    • 1. Open the hot spot on Phone A. Use phone B to connect the hot spot and open Netvue. Tab + icon to add the device on phone B. (let the camera connected to the hotspot wifi)
    • 2. If you add the device successfully, Open the App--Click the gear icon to enter the device setting-choose General--Select wifi setting--Here you can configure the device by using your home wifi.

Still cannot find the answer to your question? Feel free to contact us via Live Chat on Netvue App or send us an email at support@netvue.com