When I purchase protect plan service, it says Transaction is rejected. Purchase failed. – Netvue Support Center

If a card issuer declines a payment, they may provide a reason through the use of a decline code. Below is a list of some possible decline codes that can be returned, along with suggestions for next steps to take to try and complete the payment.

DECLINE CODE	DESCRIPTION	NEXT STEPS
`authentication_required`	The card was declined as the transaction requires authentication.	The customer should try again and authenticate their card when prompted during the transaction.
`approve_with_id`	The payment cannot be authorized.	The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer.
`call_issuer`	The card has been declined for an unknown reason.	The customer needs to contact their card issuer for more information.
`card_not_supported`	The card does not support this type of purchase.	The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase.
`card_velocity_exceeded`	The customer has exceeded the balance or credit limit available on their card.	The customer should contact their card issuer for more information.
`currency_not_supported`	The card does not support the specified currency.	The customer needs to check with the issuer whether the card can be used for the type of currency specified.
`do_not_honor`	The card has been declined for an unknown reason.	The customer needs to contact their card issuer for more information.
`do_not_try_again`	The card has been declined for an unknown reason.	The customer should contact their card issuer for more information.
`duplicate_transaction`	A transaction with identical amount and credit card information was submitted very recently.	Check to see if a recent payment already exists.
`expired_card`	The card has expired.	The customer should use another card.
`fraudulent`	The payment has been declined as Stripe suspects it is fraudulent.	Do not report more detailed information to your customer. Instead, present as you would the `generic_decline`described below.
`generic_decline`	The card has been declined for an unknown reason.	The customer needs to contact their card issuer for more information.
`incorrect_number`	The card number is incorrect.	The customer should try again using the correct card number.
`incorrect_cvc`	The CVC number is incorrect.	The customer should try again using the correct CVC.
`incorrect_pin`	The PIN entered is incorrect. This decline code only applies to payments made with a card reader.	The customer should try again using the correct PIN.
`incorrect_zip`	The ZIP/postal code is incorrect.	The customer should try again using the correct billing ZIP/postal code.
`insufficient_funds`	The card has insufficient funds to complete the purchase.	The customer should use an alternative payment method.
`invalid_account`	The card, or account the card is connected to, is invalid.	The customer needs to contact their card issuer to check that the card is working correctly.
`invalid_amount`	The payment amount is invalid, or exceeds the amount that is allowed.	If the amount appears to be correct, the customer needs to check with their card issuer that they can make purchases of that amount.
`invalid_cvc`	The CVC number is incorrect.	The customer should try again using the correct CVC.
`invalid_expiry_year`	The expiration year invalid.	The customer should try again using the correct expiration date.
`invalid_number`	The card number is incorrect.	The customer should try again using the correct card number.
`invalid_pin`	The PIN entered is incorrect. This decline code only applies to payments made with a card reader.	The customer should try again using the correct PIN.
`issuer_not_available`	The card issuer could not be reached, so the payment could not be authorized.	The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer.
`lost_card`	The payment has been declined because the card is reported lost.	The specific reason for the decline should not be reported to the customer. Instead, it needs to be presented as a generic decline.
`merchant_blacklist`	The payment has been declined because it matches a value on the Stripe user's block list.	Do not report more detailed information to your customer. Instead, present as you would the `generic_decline`described above.
`new_account_information_available`	The card, or account the card is connected to, is invalid.	The customer needs to contact their card issuer for more information.
`no_action_taken`	The card has been declined for an unknown reason.	The customer should contact their card issuer for more information.
`not_permitted`	The payment is not permitted.	The customer needs to contact their card issuer for more information.
`offline_pin_required`	The card has been declined as it requires a PIN.	The customer should try again by inserting their card and entering a PIN.
`online_or_offline_pin_required`	The card has been declined as it requires a PIN.	If the card reader supports Online PIN, the customer should be prompted for a PIN without a new transaction being created. If the card reader does not support Online PIN, the customer should try again by inserting their card and entering a PIN.
`pickup_card`	The card cannot be used to make this payment (it is possible it has been reported lost or stolen).	The customer needs to contact their card issuer for more information.
`pin_try_exceeded`	The allowable number of PIN tries has been exceeded.	The customer must use another card or method of payment.
`processing_error`	An error occurred while processing the card.	The payment should be attempted again. If it still cannot be processed, try again later.
`reenter_transaction`	The payment could not be processed by the issuer for an unknown reason.	The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer.
`restricted_card`	The card cannot be used to make this payment (it is possible it has been reported lost or stolen).	The customer needs to contact their card issuer for more information.
`revocation_of_all_authorizations`	The card has been declined for an unknown reason.	The customer should contact their card issuer for more information.
`revocation_of_authorization`	The card has been declined for an unknown reason.	The customer should contact their card issuer for more information.
`security_violation`	The card has been declined for an unknown reason.	The customer needs to contact their card issuer for more information.
`service_not_allowed`	The card has been declined for an unknown reason.	The customer should contact their card issuer for more information.
`stolen_card`	The payment has been declined because the card is reported stolen.	The specific reason for the decline should not be reported to the customer. Instead, it needs to be presented as a generic decline.
`stop_payment_order`	The card has been declined for an unknown reason.	The customer should contact their card issuer for more information.
`testmode_decline`	A Stripe test card number was used.	A genuine card must be used to make a payment.
`transaction_not_allowed`	The card has been declined for an unknown reason.	The customer needs to contact their card issuer for more information.
`try_again_later`	The card has been declined for an unknown reason.	Ask the customer to attempt the payment again. If subsequent payments are declined, the customer should contact their card issuer for more information.
`withdrawal_count_limit_exceeded`	The customer has exceeded the balance or credit limit available on their card.	The customer should use an alternative payment method.

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Welcome to our Support

authentication_required

approve_with_id

call_issuer

card_not_supported

card_velocity_exceeded

currency_not_supported

do_not_honor

do_not_try_again

duplicate_transaction

expired_card

fraudulent

generic_decline

incorrect_number

incorrect_cvc

incorrect_pin

incorrect_zip

insufficient_funds

invalid_account

invalid_amount

invalid_cvc

invalid_expiry_year

invalid_number

invalid_pin

issuer_not_available

lost_card

merchant_blacklist

new_account_information_available

no_action_taken

not_permitted

offline_pin_required

online_or_offline_pin_required

pickup_card

pin_try_exceeded

processing_error

reenter_transaction

restricted_card

revocation_of_all_authorizations

revocation_of_authorization

security_violation

service_not_allowed

stolen_card

stop_payment_order

testmode_decline

transaction_not_allowed

try_again_later

withdrawal_count_limit_exceeded

`authentication_required`

`approve_with_id`

`call_issuer`

`card_not_supported`

`card_velocity_exceeded`

`currency_not_supported`

`do_not_honor`

`do_not_try_again`

`duplicate_transaction`

`expired_card`

`fraudulent`

`generic_decline`

`incorrect_number`

`incorrect_cvc`

`incorrect_pin`

`incorrect_zip`

`insufficient_funds`

`invalid_account`

`invalid_amount`

`invalid_cvc`

`invalid_expiry_year`

`invalid_number`

`invalid_pin`

`issuer_not_available`

`lost_card`

`merchant_blacklist`

`new_account_information_available`

`no_action_taken`

`not_permitted`

`offline_pin_required`

`online_or_offline_pin_required`

`pickup_card`

`pin_try_exceeded`

`processing_error`

`reenter_transaction`

`restricted_card`

`revocation_of_all_authorizations`

`revocation_of_authorization`

`security_violation`

`service_not_allowed`

`stolen_card`

`stop_payment_order`

`testmode_decline`

`transaction_not_allowed`

`try_again_later`

`withdrawal_count_limit_exceeded`