Anna
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Activity overview
Latest activity by Anna-
Anna created an article,
How to clean the Feeder Bamboo
To clean your bird feeder, follow these steps: 1. Open the camera compartment cover and remove the camera. 2. Remove the two acrylic panels. 3. Push up the metal mesh from the bottom of the feeder ...
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Anna created an article,
Can't update the firmware on battery camera
Please try changing another strong wifi or hotspot to update the firmware, if it failed, kindly contact our customer service via live chat or email to support@netvue.com for the file to update fir...
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Anna created an article,
What do different colors of the indicator light mean?
The Indicator light on the camera can appear in different colors and statuses. Different colors and statuses mean that the camera is in different modes. Color & Status Mode Solid ...
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Anna created an article,
Will Wi-Fi environment affect the camera battery?
Yes. If the camera's Wi-Fi connection is poor or unstable, the camera will keep actively searching for the network thus the battery will drain fast. To ensure a good Wi-Fi connection, Please try t...
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Anna created an article,
How to charge the camera?
To charge the camera, a USB charging cable (included in the box) and a charger are needed. Please note that the camera only supports a charger with 5V output voltage. A DC 5V/1.5A charger is recomm...
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Anna created an article,
Why doesn't the battery last long?
The battery life mainly depends on the total working duration of the camera. The causes of poor battery life and some solutions are listed below. If you have the same issue, please check them one ...
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Anna created an article,
Why are notifications delayed?
Completing these three steps will allow you to receive push notifications on your mobile phone: Step 1: The camera detects a motion event and sends it to the AWS cloud server.Step 2: The cloud serv...
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Anna created an article,
Why are there so many false notifications on my battery camera?
This is how motion detection works: when the PIR sensor perceives a change in the environment, motion detection will be triggered. The change in the environment can be a moving object, light change...
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Anna created an article,
Why can't I receive notifications on battery camera?
The failure to receive notifications may be caused by the following reasons, please check one by one: The App is not granted "Notifications" permission. When the "Notifications" permission is not...
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Anna created an article,
How to change the display time
The time displayed in the upper left corner of the recorded footage (including live streaming, cloud recording, and SD card recording) is determined by the time zone of the camera's location. The c...